Technical FAQ

Troubleshooting Guide

• SORACOM Air SIM for Japan Troubleshooting Guide
• SORACOM Air SIM for Global Troubleshooting Guide
• Cannot register SORACOM Air SIM in User Console

SORACOM Air for Cellular : General FAQ

• What is the temperature range for Air SIM?
• ICCID to eSIM(Chip SIM) serial number matching
• Can a device get Cell ID and Location Area Code with SORACOM Air for cellular ?
• What is special about Global Air SIM?
• What kind of devices are supported with Air SIM Plan01(s)/Plan01(s) Low Data Volume plan?
• How can I start using SORACOM Air?

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SORACOM Air for Cellular: Feature

• Does Air SIM have any idle timeout mechanism?
• Can I delete a specific LTE/3G session?
• Can I manually assign a global IP address to Air SIM?
• What can I do with SORACOM Air for Cellular?
• Can I connect to an FTP server using SORACOM Air?
• Can I set a threshold on total data volume and notify or automatically lower the speed?

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SORACOM Access Management (SAM)

• SAM sample permissions
• Is there a limit on the number of SAM users?

SORACOM Services

• Can I customize SORACOM Harvest graph?
• Is there a limit on the number of keys that can be registered in the authentication data store?
• What is the price structure with Canal, Direct, Door or Gate service?
• Can I temporary suspend VPG that is already in use?
• When disabling Internet access for a VPG, will this make all SIMs in the group be unable to access the Internet? Or does the setting apply on a localized basis to each SIM card?
• Can the Internet access settings in a VPG be turned on or off?

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API

• How do I use the API reference to call the SORACOM API?
• How does the API reference structure work?

User Console

• What do Session Status and Session History refer to?
• Which browsers do our User Console and other Soracom sites prefer?

Operation, Support

• What does Public Beta mean?
• What does Limited Preview mean?
• How do I contact SORACOM?
• How can I contact SORACOM Support？What is a support ticket?
• Where can I get maintenance or trouble related information?
• What support structure do you have in place, and when is the support team available?

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Billing, Account FAQ

Credit card

• Which credit card company can I use?
• When is the credit card withdrawal date?
• What can I do if I could not make a payment because my credit card was expired or exceeded the limit?

Charge

• How is Global Air SIM data charged?
• How can I check per SIM level detailed bill?
• Will there be a penalty or surcharge when terminating Air SIM

Payment

• Can I get a receipt for the payment?
• How can I use coupon code?

Account

• Can I cancel my Soracom account?
• How can I check the operator ID?