Technical FAQ
Troubleshooting Guide
SORACOM Air for Cellular : General FAQ
- What is special about Global Air SIM?
- What kind of devices are supported on Air SIM Plan01 Low Data Volume plan?
- How can I start using SORACOM Air?
- Does Air SIM support LTE connectivity?
- Where can I check Air SIM service coverage?
- What is an APN setting and how do you set it up?
SORACOM Air for Cellular: Feature
- Does Air SIM have any idle timeout mechanism?
- Can I delete a specific LTE/3G session?
- Can I manually assign a global IP address to Air SIM?
- What can I do with SORACOM Air for Cellular?
- Can I connect to an FTP server using devices connected via an Air SIM?
- Can I set a threshold on total data volume and notify or automatically lower the speed?
SORACOM Access Management (SAM)
SORACOM Services
- Can I customize SORACOM Harvest graph?
- Is there a limit on the number of keys that can be registered in the authentication data store?
- What is the price structure with Canal, Direct, Door or Gate service?
- Can I temporary suspend VPG that is already in use?
- When disabling Internet access for a VPG, will this make all SIMs in the group be unable to access the Internet? Or does the setting apply on a localized basis to each SIM card?
- Can the Internet access settings in a VPG be turned on or off?
API
User Console
Operation, Support
- What does Public Beta mean?
- What does Limited Preview mean?
- How do I contact SORACOM?
- Where can I get maintenance or trouble related information?
- What support structure do you have in place, and when is the support team available?
- What degree of resilience does this service have? What is its uptime like?