Frequently Asked Questions
Technical FAQ
Troubleshooting Guide
SORACOM Air for Cellular: General FAQ
- Identifying when a SIM was last connected
- What do the names of the columns in the user console such as IMSI, IMEI, etc refer to?
- When I check the Session Logs for my Air SIM, what does each Event mean?
- What is the operating temperature range for Air SIM?
- How do I match my eSIM (Chip SIM) serial number and ICCID?
- How do I get the network Cell ID and Location Area Code using SORACOM Air for cellular?
SORACOM Air for Cellular: Features
- Will my Air SIM session timeout after a certain amount of time?
- Can I disconnect or delete a specific 3G/LTE session?
- Can I manually assign a global or public IP address to my Air SIM?
- What are the features of SORACOM Air for Cellular?
- Can I connect to my FTP server using SORACOM Air?
- Can I get notifications or automatically change my Air SIM speed based on bandwidth usage?
SORACOM Access Management (SAM)
SORACOM Services
- Can I customize how my Harvest graph looks?
- Is there a limit to the number of credential sets that I can store?
- What is the price structure for Canal, Direct, Door, and Gate?
- Is the User Console compatible with my browser?
- Can I temporarily disable or suspend a VPG that is in use?
- Does disabling the Internet Gateway on a VPG affect all Air SIMs? Can I individually control Internet access for each Air SIM?
API
Operation, Support
- What does Public Beta mean?
- What does Limited Preview mean?
- How do I contact SORACOM?
- How do I create a support ticket?
- Where can I get information about maintenance or downtime?
- What are your support hours?