Please follow below steps if you could not make a payment because your credit card was expired or exceeded the limit. When you set new payment information, please notify support team via support ticket.
Expired Credit Card
- Go to our User Console, click "Billing" > "Payment method"
- Click "New Payment Method"
- Add a new credit card
Once a new credit card information is filed, all the unpaid bill will be charged to your newly registered credit card.
Credit limit Exceeded
- Go to our User Console, click "Billing" > "Payment method"
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You will see a payment error highlighted in Red with a button
- Click the error button and reenable your credit card once your credit limit issue is resolved
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Once you reenable your credit card, all the pending payment will be charged